Nick Strada

"Is it okay if I put you on hold for just a moment?"

I think the real reason companies are trying to avoid consumer agents is that many of their customer service strategies involve getting customers to give up and go away. But agents never give up. Business models based on upsell and friction fall apart when agents are involved.

GTA 6 lands. Your PS5 fills up. You delete games because memory is too expensive to expand. Those games lose microtransactions. Daily actives drop and never recover.

Get your agents on brand.
claude.ai/directory/enco…

Just when you think @PalmerLuckey couldn't go any harder. It's the K-9 / Lattice singularity. Amazing.