Suiball Refund Announcement
Thank you to everyone who supported us on this journey.
We set out to build a secure hardware device that was more than just a hardware wallet: one fully native to Sui. We did it. Suiball went into manufacturing, and we were
ready to ship the first batch to our supporters.
After a wave of recent hardware wallet attacks across the industry, the Sui Foundation decided the risk of backing a hardware wallet project was too high right
now. We understand that decision. Sui puts the security of its users and ecosystem first.
Still, after years of intense development and a finished, working product, it's hard to say that we have to close Suiball down. That's the nature of building an ambitious startup. We had the right intentions and the right capabilities, but this one wasn't meant to be.
How refunds work:
🔹 On-chain pre-orders (~80% of orders): You'll get your refund in USDC, airdropped straight to the wallet that holds your soul bound pre-order NFT. You don't
need to do anything. This will happen within the next week.
🔹 Credit card pre-orders: You'll get an email asking for a Sui wallet address. Your refund will be airdropped there in USDC. We'll run a second airdrop once addresses come in.
🔒 All the personal information you gave us for device delivery, including your name, email, shipping address, and phone number, will be permanently deleted once
refunds are complete. We won't keep any records.
⚠ We will never ask for your seed phrase, private key, or any payment. Only reply to emails from info@citadelwallet.io
Suiball will officially close once all refunds are complete. Thank you for believing in us.
Thank you to everyone who supported us on this journey.
We set out to build a secure hardware device that was more than just a hardware wallet: one fully native to Sui. We did it. Suiball went into manufacturing, and we were
ready to ship the first batch to our supporters.
After a wave of recent hardware wallet attacks across the industry, the Sui Foundation decided the risk of backing a hardware wallet project was too high right
now. We understand that decision. Sui puts the security of its users and ecosystem first.
Still, after years of intense development and a finished, working product, it's hard to say that we have to close Suiball down. That's the nature of building an ambitious startup. We had the right intentions and the right capabilities, but this one wasn't meant to be.
How refunds work:
🔹 On-chain pre-orders (~80% of orders): You'll get your refund in USDC, airdropped straight to the wallet that holds your soul bound pre-order NFT. You don't
need to do anything. This will happen within the next week.
🔹 Credit card pre-orders: You'll get an email asking for a Sui wallet address. Your refund will be airdropped there in USDC. We'll run a second airdrop once addresses come in.
🔒 All the personal information you gave us for device delivery, including your name, email, shipping address, and phone number, will be permanently deleted once
refunds are complete. We won't keep any records.
⚠ We will never ask for your seed phrase, private key, or any payment. Only reply to emails from info@citadelwallet.io
Suiball will officially close once all refunds are complete. Thank you for believing in us.
