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Shortly after we filmed this, we semi-autonomously jailbroke a 500b+ ecomm brand's CX agent 👀
"Voice agents are built to be helpful. The problem is they can be too helpful and cross the boundary."
I sat down with @sumanyu, Founder and CEO of @HammingAI, at our @aiDotEngineer booth. @HammingAI stress-tests and monitors voice agents so the bank or hospital running one catches failures before a customer does.
Fresh after his talk “I Monitored Crime Audio. Voice Agents Scare Me More,” we got into:
0:00 how Sumanyu went from listening to 911 calls at Citizen to founding Hamming AI
0:39 why he's more nervous about voice agents than he was about crime
1:51 the first voice-agent security product
3:16 simulating messy reality: accents, background noise, code-switching
4:11 voice agents testing voice agents
5:47 why taking actions is table stakes, and what makes it dangerous
11:07 hot take: everyone rushed to B2B, more founders should build consumer
Thanks for coming to our @browserbase booth, @sumanyu!
Watch the full episode here:View quoted post on X
