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Tricia Sinclair

@tassyja

Founder of The Power Platform School - powerplatformschool.com, One Third of the Microsoft Quiz Team and #PowerAddict.
London,UK triciasinclair.com Joined May 2012
341 Following 925 Followers 1.9K Posts

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Tricia Sinclair @tassyja
Definitely one I would not miss. Can’t wait to see Kevin’s breakdown on #agents #semantickernel. Register now and see you there!
ESPC Verified account @ESPC_Community May 17, 2025
✨ #ESPC25 Session: The Anatomy of an Agent
🎤 Speaker: Kevin McDonnell, MVP

This session breaks down the anatomy of AI agents and shows how to build them responsibly #AIagents #Copilot #SemanticKernel #Microsoft365 #AIdevelopment

Find out more 👉 sharepointeurope.com/events/the-ana…
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Tricia Sinclair @tassyja
This post has been a while coming and was triggered by heavy debate. I decided to document my opinion as a blog and welcome comments on when and why YOU would use queues vs assigning new ownership.
#d365customerservice #customerservice #d365 #myopinion triciasinclair.com/2023/05/04/cus…
triciasinclair.com Customer Service Basic Queues. Should You Use Them? I’ve recently been speaking to several people about queues and the reason for the existence of queues. It’s believed by some that views and the ability to assign records are sufficient and that que…