Voiceflow

We just unveiled V4 — our new Enterprise Agent Framework — enabling teams to build voice and chat customer service agents with complete control.

Agents now have Playbooks and Workflows, giving them the ability to execute complex agentic tasks, or follow scripted deterministic workflows in order.

It’s faster than ever, powered by our industry-leading, multimodal Context Engine, ensuring customer conversations sound smooth and natural.

And it’s even easier to measure ROI with LLM evaluations and deep visibility into transcripts.

V4 is available now as early access. Visit the link to get your invitation: voiceflow.com/v4

We moved our own support agent to Voiceflow Core and measured 575 production sessions:

Cost per session: −52%
Customer satisfaction: unchanged
Resolved conversations: up 3 points

Same conversations replayed on both models: ~3.5× cheaper on Voiceflow Core for the same answers.

Data + how to run the test on your agent: voiceflow.com/stories/introd…

If you’re going to deploy, deploy with confidence.

These are the words we stand by. So we just gave Voiceflow Environments an upgrade.

Most teams manage AI agents like scripts. The ones that scale manage them like employees.

Identity, not micromanagement. Goals, not decision trees. Performance reviews, not vibes.

Good AI agents need good managers.

🗓️ Tomorrow
🔗 voiceflow.com/events/observa…

#AI #LLMs #CustomerService #Voiceflow #AIAgents

"One-third of brands will push AI into self-service before it's ready and fail." — Forrester

The teams that succeed aren't building better agents. They have better deployment systems.

Environment separation. Pre-deploy testing. Versioned releases. Rollback.

🗓️ Wed, April 29th
🔗 voiceflow.com/events/observa…

#AI #LLMs #CustomerService #Voiceflow #AIAgents