Freshworks Inc

Planning your 2027 ITSM roadmap?

@Gartner_inc's Top Trends in AI for ITSM report walks through seven trends for Infrastructure and Operations leaders, from evaluating agentic ITSM to building the service data foundation that automation depends on. Download the report here: freshworks.com/freshservice/r…

The most competitive teams don’t fix everything at once. They fix the right thing first.

Our CRO Ian Tickle asked @OscarPiastri of the McLaren Mastercard Formula 1® Team how he works through challenges as a driver. His answer: find the root issue, fix it properly, and the rest often follow. It’s the same approach behind McLaren’s IT operations.

With Freshservice, the team traces issues to their source and keeps operations running efficiently, so the focus stays on racing.

@McLarenF1 #Formula1

When technology gets in the way of work, employees feel it immediately. IT teams need service management that helps them respond, improve, and make AI useful in the flow of work.

That’s the problem we’re building Freshservice to solve. And today, we’re proud to share that Freshworks was named a Leader in the @IDC MarketScape: Worldwide AI-Enabled IT Service Management Software 2026 Vendor Assessment.¹

This moment belongs to the customers who push us to keep improving and the teams across Freshworks who turn that feedback into better service experiences.

Explore the excerpt: freshworks.com/freshservice/r…

¹ Source: IDC MarketScape, Worldwide AI-Enabled IT Service Management Software 2026 Vendor Assessment, #US54115226, September 2026.

When AI budgets sit outside IT, CIOs are often still responsible for making the technology work. Freshworks CIO Ashwin Ballal tells @TechTargetNews where he sees the CIO and the CFO each fitting in: techtarget.com/news/AI-spendi…

The role of the CIO has changed, and the tools behind it need to keep up. Join our What's New in Freshservice webinar on November 12 for real-world examples from peers cutting friction in IT and practical strategies for your team.

Register here: freshworks.com/events/whats-n…