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Hydro-Québec

Verified account Hydro-Québec

@hydro_customer

Questions about your bill, electricity use or our services? Get answers from Mon. to Fri. (8 a.m.-6 p.m.). FR : @client_hydro
Québec, Canada hydroquebec.com Joined April 2016
2 Following 6.4K Followers 4.1K Posts

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Hydro-Québec Verified account @hydro_customer
The breakdown of a transformer at Charland substation is causing a power outage in Montreal, currently affecting around 51,000 customers.

Our crews are on site to restore service by transferring the load to other transformers. This is being done gradually, so as not to create an overload with the high demand for electricity due to the cold weather, which would lead to further outages. Service will therefore be restored gradually over the next few hours.
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Hydro-Québec Verified account @hydro_customer
Protection mechanisms have been triggered at the Des Sources substation in Dollard-des-Ormeaux. It is currently causing an outage affecting 60,000 customers, mainly in the West Island of Montreal.

Our teams are mobilized on the scene to determine the cause and restore service as quickly as possible. The service restoration time is not available at this time. Thank you for your patience.