Sheila McGee-Smith

It's time to challenge the false dichotomy between using #AI for human augmentation OR automation, as illustrated by @AWSreInvent's emphasis on Human + AI Teammates. @SkypeSenorita @MediaTanya @chrishalcon @priceline @centricaplc #CX #AgenticAI nojitter.com/contact-center…

BREAKING: @Five9 Announces New CEO. Most recently of @Nintex, Amit Mathradas has a proven record in incorporating #AI into platforms. More on @nojitter @MandyKnotts @laurasmackey @CCaaS #CX

Yes, you are seeing double! I will be in not one but two breakout sessions at #Five9CXSummit in Nashville next week: first with @ADignan discussing predictions for CX in 2026, and next with Jon Anderson, Sr. Dir, Strategy—how consumer behavior is shaping #TheNewCX. #AgenticAI

Review of #NiCEAnalystConference on @NoJitter: @NICELtd leaders on how #AI emphasis Is Altering their GTM. Two recent executive additions, Jeff Comstock and Philipp Heltewig, as well as CEO Scott Russell, shared thoughts on GTM changes. #CCaaS #CX #AI buff.ly/fdrS50Z

#DF25: The Clouds Are Gone, the Agentic Enterprise Is Here. @salesforce subtly re-branded from cloud to Agentforce as it expanded its #agenticAI capabilities across its portfolio. @katelynburrill #AI

No Jitter: lnkd.in/ejP5yH4W