Tony Bates

Partnering with @Sierra on the Personal Agent Protocol was the first step toward building a trusted front door for personal AI. Today, we’re taking the next one.

We’re shaping and testing Poppy through proof-of-concepts with our customers, exploring how personal AI can securely move from intent to action.

Excited about this progress and how we’re defining the next era of #CX.

genesys.com/blog/post/your…

Personal AI could change how consumers engage with businesses.

Excited for @Genesys to be working with @Meta, @Sierra and other industry leaders on Personal Agent Protocol, an open standard for how personal agents securely connect and interact with businesses.

This is the connective layer between Personal AI ↔ Business AI, enabling a new era of seamless, orchestrated customer experiences.

My perspective on where this is going:
genesys.com/blog/post/pers…

More on Personal Agent Protocol:
sierra.ai/blog/introduci…

@alexandr_wang

Loved opening our first in-person developer conference since the pandemic by chatting vision, culture and innovation with @Genesys Chief Product Officer Olivier Jouve and Chief Technology Officer @GNethercutt. A great three days ahead in Dallas. #OneGenesys

“Our partnership with @Genesys is a powerful example of how nonprofits can use technology to modernize how they operate.” This story is the definition of using Genesys products for good. @ndvh forbes.com/sites/katevita…

Excited to bring together the most powerful #ExperienceOrchestration and #CRM platforms to create the industry’s first AI-powered customer experience and relationship management solution: CX Cloud from @Genesys and @salesforce.