Ryan Nichols

@rynnic

Product leader of Service Cloud, the #1 AI-powered CRM for service.

San Mateo, CA servicecloud.com Joined January 2009

735 Following 1.6K Followers 2.3K Posts

Latest posts 5

Ryan Nichols @rynnic Mar 25, 2024

Great take from @McGeeSmith on our launch: "The one I find the most immediately useful to businesses is Generative Knowledge Creation. It allows contact centers to build their knowledge base by automatically creating articles from customer conversations."
nojitter.com/ccaas/enterpri…

www.nojitter.com Enterprise Connect 2024 Spotlight: Salesforce Service Cloud AI-Powered Contact Center Is Salesforce finally taking the plunge and entering the incredibly competitive contact center market? The answer is both yes and no.

Sheila McGee-Smith @McGeeSmith Mar 25, 2024

Salesforce Service Cloud announces new Contact Center #GenAI features at #Enterprise Connect, including Generative Knowledge Creation. Ryan Nichols < More soon on No Jitter sforce.co/4a7Atg7

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Ryan Nichols @rynnic Mar 25, 2024

Great interview by @McGeeSmith of Danielle Joiner McPherson @Deta “People fly Delta because of our people. And Gen AI can’t replace the people on our planes. But our contact center agents are still hunting and pecking for information. We’re using Gen AI to help..."

Ryan Nichols @rynnic Mar 25, 2024

Excited to be at #EnterpriseConnect sharing today's launch of @ServiceCloud 's AI + Data-powered Contact Center: Expanded conversation mining, knowledge generation, article recommendations, and more....

Service Cloud @ServiceCloud Mar 25, 2024

Salesforce Service Cloud contact center innovations — powered by Salesforce’s Einstein 1 Platform — provide AI-powered insights that will:
🤝 Grow loyalty.
📈 Increase customer satisfaction.
💰 Help turn call centers into revenue generators.

#EinsteinAI sforce.co/4akmd3C
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Ryan Nichols @rynnic Dec 8, 2023

I recently had the opportunity to share some thoughts on the latest AI-driven innovations in @ServiceCloud with @Sudipto_Martech. @Salesforce is redefining how service teams support their customers w/ the help of #AI. Check out my full Q&A on @AiThority: ctt.ec/b60dy

Ryan Nichols @rynnic Dec 6, 2023

.@Grubhub is consolidating its tech stack with @salesforce. @ChainStoreAge shares how the on-demand delivery provider has saved $1M to date by doing so: chainstoreage.com/grubhub-stream…

chainstoreage.com Grubhub streamlines enterprise communications and operations Grubhub is consolidating its tech stack to connect disparate parts of the company.