Keith Peiris

Today we're announcing @lightfld's $47M Series A led by @a16z to reimagine CRM as a world model of a business.

For agents to do customer-facing work, they need to understand how your business actually works.

Salesforce wasn't designed for this. It was built 20+ years ago for humans to update records. Layer agentic processes on top and you get low quality output, because the underlying data is incomplete and lacks the structure agents need.

@lightfld updates itself from every interaction, forming a trustworthy model of your business for people and agents. Since launching last November, 5,000+ companies have signed up - and we're ripping out legacy CRM at mature organizations with hundreds of users.

Companies on Lightfield grow faster than their competitors. It finds prospects that look like your best customers and books meetings with them. It captures commitments from every conversation and automates follow-ups. It diagnoses weaknesses in your funnel and learns from your best sellers to codify what works.

The companies of the future will run on a business world model, not a Salesforce-era database. Our mission is to put that capability in the hands of every employee, and every agent, at every company.

October was a big month for @lightfld and an even bigger month for our customers.

@general_compute raised $100M to build a cloud that runs AI models fast, on chips beyond Nvidia’s.

@fragmentdata raised $56M to build agents that fix the purchasing and payment problems that slow down big companies.

@Albert_Invent raised $55M to help chemists design better experiments with AI.

Many of our customers come to us when the tools they bought as an early-stage start-up prevent them from scaling beyond founder-led sales.

These companies, and many others like them, are closing deals faster and building more pipeline by using our platform to construct a world model of their business. Anyone can query it to make better decisions about how to grow their business. A CRO can see which objections keep costing the team deals. A product leader can see which features prospects ask for most. A new AE can ask which messaging has landed best when preparing for a call.

I’m proud of what our customers have accomplished and how we’ve been able to support their growth. We’re just getting started.

Modeling supply and demand using live data is one of my favorite use cases of a business world model.

"Montana could analyze demand across every deal rather than inspect opportunities one at a time. She started with a question that’s always top of mind for the business: how much customer demand had SF Compute lost because it lacked the right supply"

Excited to partner with you, @sfcompute

The business model needs to understand the customers and the prospects. It's a more fundamental starting point than just understanding money changing hands.

(I guess I have a horse in this race)

Have the expensive model teach the cheap one.

@vesko_st shows agents can build readable, editable classifiers that match or beat fine-tuned RoBERTa across six tasks.